How to have your data deleted

TumaChat for WhatsApp (wa.tumatext.co.ke), run by Tumatext Limited, sends and receives WhatsApp messages for the businesses that use it. If one of them messaged you, or you messaged one, we hold the messages, your WhatsApp number and profile name, and their delivery statuses, as our privacy policy describes. It is all deleted automatically 12 months after it was sent or received; you can have it deleted sooner.

If you received or sent WhatsApp messages through us

1. Email [email protected] with the subject “Data deletion request”.
2. Give the WhatsApp number concerned, in international form (for example +254 712 345 678), and, if you know it, the name of the business that messaged you.
3. We may ask you to confirm that the number is yours, for example by a message to it.

We reply within 7 days and delete, within 30 days, every message to and from that number, the files in them, their delivery statuses, any invitations and answers, and the number and profile name themselves. We then confirm to you that it is done. Our logs and backups age out on their own within weeks.

If your business uses TumaChat for WhatsApp

Your admin can ask us, at the same address, to delete your account, your WhatsApp profile's stored credentials and every message on your number. Removing our app from your WhatsApp Business Account in Meta Business Settings stops us reaching it at once.

What we cannot delete

Messages already delivered to a phone stay on that phone, and Meta keeps what its own policies say it keeps; see the WhatsApp Privacy Policy.